Stood up by Paris shuttle

A Parisian friend arranged for us to be picked up at her nearby apartment, where we were visiting her in 2002, by Air Line Shuttle (112 bis rue Champimnet, Paris 18e, France; phone 01 42 51 2656). We were going to Charles de Gaulle Airport at about noon and thence home.

She called the service several days prior to our October date. When the office person answered, my friend was alarmed by her manner and thus visited the office the day before we were to leave. Many assurances were given that the shuttle would be on time (about 6:30) the next morning.

As it turned out, we waited for 2½ hours with no Air Line Shuttle appearing and no one answering the office phone. We ended up taking a taxi to the airport. It cost more but not a whole lot more, the equivalent of about $12.

No one ever called our friend back. When she called the service angrily, she was given no excuse nor recompense.

Sarasota, FL

ITN sent a copy of the above letter to Air Line Shuttle and received no reply.