Kiosk check-in

I write in answer to ITN’s request for information on airport self-service check-in kiosks (Feb. ’06, pg. 4).
On our last trip out of Frankfurt Airport, in February ’06, we were able to use a self-service check-in kiosk to check in for our Lufthansa flight to Rome. There were several such kiosks at Terminal 1, so there was absolutely no waiting time to use them. Also, they were straightforward and simple to use.

However, for people like us wishing to check in luggage, the procedure was of little use, since we then had to join the regular queue to hand in our cases. When we enquired about the possibility of avoiding the queues by using those kiosks with check-in luggage, we were told that they were working on it but that, at the moment, the capacities were limited.

So anyone checking in at Frankfurt should arrive well ahead of the flight time.

MORVEN JOHNSON
Lohr am Main, Germany