My Airport Guide, Frankfurt

My Airport Guide, a new service available at Germany’s Frankfurt Airport (FRA), offers personal assistants to help departing and arriving travelers.

The “Welcome Service,” costing €30 (near $40) for two people, includes, for departing passengers, being met at a prearranged point in the airport, helped with bags and escorted to the check-in counter… or, for arriving passengers, welcome at baggage claim, help with baggage and escort to a prearranged location at the airport.

The “Guide Service,” at €60 for two people, includes, before departure, baggage help, assistance with check-in and tax refunds, escort through security, passport-check assistance and escort to departure gate… or, on arrival, pickup at gate, baggage help, passport-check assistance, escort to baggage claim, Customs assistance and escort to the exit point of the airport. 

The services can be booked at least 48 hours in advance by emailing myairportguide@frasec.de.