Issues with Global Entry

I read the letter “Global Entry Advantages” (Sept. ’14, pg. 54), regarding programs allowing approved travelers expedited security screening for selected departures in US airports.

My husband and I have had and have used the Global Entry program flawlessly on our returns from international trips. However, it has seldom been the case for us that TSA Pre√™ (Pre-check) has been assigned us on any domestic trips. Even queues marked “TSA Pre√/Global Entry” refuse us if “TSA Pre√” is not actually printed on our boarding passes.

I know of many who seem to receive this designation on virtually every domestic flight, regardless of airline, airport or destination. While I understand it has always been random, I’ve dutifully put our Global Entry numbers on all of our airline profiles, yet we’re still rarely granted the TSA Pre√.

Am I missing something? Have I missed a “step” in the process?