ITN is breaking with tradition, in this case, in how it presents a reader’s complaint and the company’s rebuttal. In the interest of brevity and clarity, the following facts have been summarized from many, many pages of correspondence. — Editor
ITN subscriber Joyce Barnes of Los Angeles, California, was scheduled to join a tour of Burma led by Philip Hassrick of Lost Frontiers, Inc. (87 Park Rd., Fairfax, CA 94930). She had made her own flight arrangements to Burma.
On Jan. 9, ’04, two days before she was to depart the U.S., Ms. Barnes “became violently ill.” She called the U...
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